Frequently asked questions
What is a figurine
Figurines are our solid, fully 3D printed characters. They’re sculpted for display and storytelling—perfect for shelves, desks, or gift boxes. They shine with expressive poses and detailed charm.- No moving parts—just pure character- Ideal for collectors, decor, or themed sets- Printed as one solid piece (or carefully assembled).
Do you have characters that wiggle?
Right now, all of our mascots are solid 3D‑printed figurines designed for durability and expressive detail. But we know how fun wiggle‑worthy characters can be — and we’re already working on bringing them to life! Our upcoming lineup will include movable, interactive designs so your favorite Layerplay characters can wiggle, bounce, and show off even more personality. Stay tuned — they’re coming soon!
How big are your characters?
Most of our characters stand at a mighty 1.5 inches tall—small enough to perch on your desk or shelf, but full of personality! Some may be a little taller or smaller depending on their design (like big hair, hats, or dramatic poses), but we always aim to keep them compact, collectible, and adorable.
We size them this way on purpose—it’s the sweet spot for charm, portability, and print perfection.
When will I get my order?
We’re so glad you asked! Every Layerplay character is made with love, care, and a touch of magic. Here’s how it works:
Made Just for You
Each item is made to order, which means we don’t pull it off a shelf—we print it fresh, just for you. Your character gets its own moment in the spotlight.
Quality Comes First
Before anything ships, we give your keychain or character a full check-up to make sure it’s looking sharp, standing strong, and ready to charm. No shortcuts—just quality you can feel.
Shipping & Tracking
Once your order is packed and ready, we’ll send you an email with tracking info so you can follow its journey. Please check your inbox or junk mail. We strive to ship 1-3 business days from when your order is received. This is not delivery time. Delivery times vary depending on where you live and shipping speed selected, but we always aim to get your characters to you as quickly (and safely) as possible.
We cannot guarantee the date of delivery. We are not responsible for lost orders during transit. Please double check delivery addresses. We are not responsible for wrong delivery location due to wrong address provided.
Thanks for your patience—good things take time, and your character or keychain is worth the wait!
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case within the first 7 days, let us know and we'll do our best to work with you to make it right.
What materials are used?
We use PLA, a plant‑based, eco‑friendly plastic that’s safe, durable, and perfect for colorful, detailed prints.